Contact us
Questions about a night, a booking, access or a group? Send us a message and we will come back to you.
Talk to a human
We have no public box office — every venue address is on your ticket and event page.
Message us
Quick answers
I have lost my ticket — can you resend it?
You can resend it yourself. Log in, go to My Account → Tickets, and download it again. Every ticket has its own QR code and can be re-downloaded as many times as you need.
Can I change my date?
Yes, up to 48 hours before your booked night, subject to availability on the night you want to move to. Email us with your order number.
Do you take group bookings?
Yes. Email us the venue, date and how many people — we will confirm what is available on that night.
What are the access arrangements?
Access varies a lot by venue. Historic buildings often have steep stairs and limited step-free access; theme parks are mostly outdoor and flatter. Email us before booking.
Is it suitable for children?
Family and twilight tiers are open to all ages with an adult. After-dark and vigil tiers are age-restricted — the policy is on every ticket option.
What if I want to cancel my ticket?
If you cancel your ticket, you will receive a refund within 14 working days.
